Returns

Our policy lasts 30 days. If 30 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All goods are inspected and tested to ensure they are in are perfect working condition before despatch. Furthermore our goods are packaged with extensive protective packaging and our shippers take every care to ensure your goods are not damaged during transport. As such if your goods arrive damaged or non-operational, you must notify us immediately on the day the goods are received. To be considered for a replacement or refund you must contact us either by phone on +61 3 9782 8888 or email on support@runimports.com.au Our support & logistics personnel will work with you to quickly resolve the issue. They will also advise where returned goods should be sent for speediest processing.

Several types of goods are exempt from being returned. Non-returnable items are;

Gift cards

Downloadable software products
To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer, as they will not provide a refund, replacement or processing of any sort.

There are certain situations where only partial refunds are granted (if applicable), they are;

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@emissionless.com



Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@emissionless.com and send your item to the address provided by our technician.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Warrantee claims

Please follow the warrantee instructions on the warrantee card provided with the goods.